Security incidents indicators - measuring the impact of incidents affecting electronic communications

Measuring the impact of incidents has become one of the toughest challenges nowadays, given the multitude of factors/indicators that must be taken into consideration. To address this issue, indicators are used, accompanied by thresholds, to assess the impact of incidents. This approach allows evaluation of incidents from various perspectives, such as business perspective, compliance with regulations, root causes, impact on customers etc. Incidents can vary in nature, and this report tries to include as many indicators as possible, so that as many types of incidents as possible are covered.